Bilingual Collections Specialist (EN/FR)
Location: Markham, ON (Onsite)
Schedule: Monday–Friday | Full-time
Role Overview
Your attention to detail and strong communication skills set you apart. You thrive in a fast-paced independent environment.
In this role you will manage customer accounts, ensure timely collections, resolve disputes, and support cash application processes.
Key Responsibilities
Collections:
- Perform daily collections by phone or email and manage delinquent accounts.
- Investigate and resolve customer disputes or deductions.
- Communicate clearly with customers regarding credit holds and order releases.
- Collaborate with sales and other departments to ensure efficient processes.
Cash Applications:
- Process and post daily payments, including credit card transactions.
- Reconcile accounts receivable and identify payment discrepancies.
- Prepare bank deposits and process post-dated cheques.
General Support:
- Monitor and respond to the department’s shared inbox.
- Handle customer inquiries via phone and email.
- Assist with credit checks and other finance tasks as needed.
Qualifications
- 3+ years B2B collections experience.
- Strong bilingual communication (English/French), verbal and written.
- Excellent customer service, negotiation, and organizational skills.
- Proficient in Microsoft Excel and Word.
- Detail-oriented with strong analytical and time-management skills.
- Ability to work independently and handle multiple tasks under pressure.
- Experience with Microsoft Dynamics NAV or SAP S4/Hana Public Cloud is a plus.
Why Join Us
- Competitive pay and excellent benefits including pension.
- Collaborative, bilingual team focused on excellence.
If you are a proactive, detail-oriented professional with strong collections experience, we want to hear from you! We invite you to apply today.
