Branch Manager
Nanaimo, BC
M-F Days
$97-100k/year
Synergie is currently seeking a Branch Manager in Nanaimo, BC for our client, a leading distributor of pipes, valves and fittings. This is a permanent position, an excellent chance to join a growing and stable company. This role will be responsible for the development, servicing and maintenance of our customer account base and meet various sales targets. The successful candidate will maximize sales within Nanaimo and surrounding areas and will generate new and existing accounts. This position is responsible to organize, direct, control and evaluate the overall activities and performance of the Branch location according to established policies and procedures.
The ideal candidate will have previous experience with an emphasis in mechanical/industrial, and fire protection products. The incumbent will cultivate and maintain strong relationships with our customers. Computer literacy is required.
RESPONSIBILITIES
- Receive sales orders from customers by order desk, phone, fax, email or via sales representatives; enters all information required for order picking into the system
- Resolve customer issues and/or problems; provide technical product knowledge and guidance, to recommend alternative or corrective actions
- Assist in the preparation of the annual budget and sales forecasts as required/requested
- Liaise with all departments to resolve customer issues, recommend improvements
- Assist with the gathering, analyzing and reporting of information concerning price level, new product introductions and competitive activity in the market served by the Branch
- prepare sales and delivery quotations, work with sales and warehouse personnel to co-ordinate deliveries with customers, follow up
- Material and product control; ensure proper levels of inventory, assess and adjust levels; complete physical inventories and generate reports
- Ensure staffing levels are maintained, interviews, hiring as required; onboarding/training; employee performance reviews completed.
- Remain current with products and services and to provide training and knowledge to staff
- Participate in the Company Health and Safety Program; to undertake training as required
- Strengthen relationships with key customers and supplier accounts
- Remain current with regards to legislative knowledge and requirement including but not limited to Revenue and Taxation, Employment Standards, Health and Safety
- Assist with reception duties as required
- Assist with training of Inside Sales Representatives and Material Handler reports as required
- Participate in special sales functions and trade shows as required
- Other duties as required
QUALIFICATIONS
- College Diploma in Sales/Marketing, Business Administration or a related discipline
- Five (5) years’ to eight (8) years experience in an inside sales or customer service role, preferably with progressive responsibility for quotations and knowledge of costings
- Minimum three (3) years’ experience in a managerial capacity with supervisory responsibility and background knowledge/experience in mechanical/industrial/fire protection and/or plumbing and heating and/or industrial pipe and fittings OR Fire Protection
- Proven business development skills
- Mechanical aptitude and the ability to read blueprints is an asset
- Excellent verbal and written communication and interpersonal and negotiations/problem solving skills
- Ability to maintain high level of confidentiality
- Proven leadership capability, ability to motivate
- Ability to grasp and communicate the technical aspects of the company’s products
- Possess an intermediate level of computer competency with Microsoft Word, Excel Outlook and web-based applications
- Self-starter, well organized with ability to prioritize and work to deadlines
- Results oriented focus
Group benefits and RRSP Match available
Life/Disability insurance and tuition reimbursement
